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Frequently asked questions
Welcome to our frequently asked questions. Use the links below to jump to your topic of inquiry. Or, read on below.
M&M Food Market Rewards
Q. Where can I find store hours?
A. Simply click on the link below and enter your postal code to find your nearest location. Click the store name to view store hours.
Click here to go to the store locator.
Q. What measures are you taking to protect against COVID-19 in stores?A. Your safety is our top priority. Please click the link below for more information and COVID-19 updates.
Q. What is your return policy?
Simply return to the M&M Food Market store of original purchase with the sales receipt and product packaging within 30 days of purchase for a full refund.
Q. Why can't I find the prices of your products on your website?
A. Prices and availability of some of our products vary depending on the region you live in, so you will need to select a store using our store locator to see product pricing online. Click the link below to go to our store locator. To select a store, find your preferred location and click "Make this my store".
Click here to go to the store locator.
Q. It’s my first time ordering with M&M Food Market, what do I do?
A. First, use our store locator to set your preferred M&M Food Market location and see product prices. To order online, you must be a member of the M&M Food Market Rewards program. To join, click the link below to create an account or sign in. Once signed in, browse our food and add products to your cart. Choose pickup or delivery and complete the required information at checkout to submit your order.
Click here to sign up for an M&M Food Market Rewards account or to sign in.
Q. Why can’t I find a specific item online that is available in store?
A. We aim to have all our food products online and available to order, but sometimes there are discrepancies between what’s in store vs. what’s on our website. If there is a specific item that you would like to purchase but can’t find it online, please let us know by emailing us at email@example.com.
Q. Do I pay for my order online or at the store?
A. Choose to pay online or at the store with our in-store pickup option. Online payment is required with credit card for curbside and delivery orders. Customers who have paid online for their order will have a pre-authorized hold of funds placed on their credit card for the amount of the order. Payment will only be transferred once you have picked up your order and the Meal Advisor at your store has finalized the transaction. You may be asked to present your credit card and/or identification for validation when picking up your order.
Q. What methods of payment are accepted for online orders?
A. Pay online with Visa, Mastercard or AMEX. Visa Debit is not currently accepted for online ordering.
Q. Can I use my gift cards as a form of payment for my online order?
A. Gift cards are redeemable in-store only. Online gift card payment is not available at this time.
Q. What should I do if I have trouble placing my order?
A: Please send an email to firstname.lastname@example.org or call us at 1-800-461-0171.
Q. Can someone else pick up my order for me?
A. Yes. Please call ahead of time to let the store know.
Q. Can I show up early or late for my order?
A. We will hold your order up to 24 hours from your scheduled pickup time. You may show up early to pick up your order.
Q. What happens if I do not pick up my order?
A. After 24 hours, the items that were prepared for your order will be restocked.
Q. Can I change my order once I’ve submitted it?
A. Currently, you cannot edit an order once it is submitted. To change your order, you can either call the store to which you submitted the order or contact us at email@example.com.
Q: Can I place an order by phone?
A: We currently do not accept orders placed by phone.
Q. Which stores offer in-store pickup?
A. Every M&M Food Market store offers our in-store pickup service, with the exception of our Express locations.
Q. How far in advance can I order?
A. Orders can be placed up to seven days in advance.
Q. What if one of my items is not available when I pick up my order?
A. If an item included in your order is not available at the store you selected, you will get a call before your pickup time.
Q. Are there any fees for using in-store pickup?
A. No, there are no fees for using our in-store pickup service.
Q. Is there a minimum order value required to use in-store pickup?
A. Order as much or as little as you like. There is no minimum order value required to use our in-store pickup service.
Q. I just placed an online order. How do I pick it up?
A. Go to the store at the pickup time/date you selected. We’ll have your order ready to go so that you can pay and be on your way. If you paid for your order online, you may be asked to present your credit card and/or identification for validation.
Q. How do I cancel my order?
A. Please send an email to firstname.lastname@example.org or call us at 1-800-461-0171.
Q. How do I place a curbside pickup order?
A. Click "Add to Cart" to add items to your order. Go to your cart, select checkout and choose "Curbside Pickup" when you’re ready to place your order.
Q. I placed a curbside pickup order. What do I do when I get to the store?
A. Arrive at the store at your scheduled pickup time. Park as close to the front door as possible. Open your trunk and call the store to let them know you have arrived. The Meal Advisor will bring your order out to your car. Depending on how many people are in the store at the time, you may have to wait a few moments for the Meal Advisor to bring out your order. You may be asked to present your credit card and/or identification for validation.
Q. How do I place an order for delivery?
A. We recognize that not everyone can get out to our stores to pick up their favourite items so we’re now bringing our food to you! With our new delivery service, you can select a delivery window and have your favourite M&M Food Market products delivered right to your door. Visit us online at www.mmfoodmarket.com to select your favourite M&M Food Market products and add them to your cart. Choose the “delivery” option at the cart and enter your delivery address to find open delivery windows. It’s as easy as that!
Q. Does M&M Food Market deliver to my area?
A. You can check if we offer delivery in your area by selecting delivery and entering your address at checkout. Don’t worry! If you’re interested in experiencing the convenience of delivery, but it’s not currently offered in your area, we’re planning on expanding our reach soon.
Q. Who will deliver my order?
A. Your order will be delivered by our delivery partner, DoorDash. DoorDash is a delivery service connecting people with the best of their neighbourhood on-demand. You can find out more at www.doordash.com.
Q. How much does it cost for delivery?
A. The fee is $9.99 for picking, packing, and delivering your M&M Food Market order. Your method of payment will show a pending transaction for your order amount (including the $9.99 delivery fee) until your order is fulfilled and completed at store level. Once the order is shipped (has left the store) your method of payment will be charged the full amount of your purchase plus delivery.
Q. When will my method of payment be charged?
A. Your method of payment will show a pending transaction for your order amount (including the $9.99 delivery fee) until your order is fulfilled and completed at store level. Once the order is shipped (has left the store) your method of payment will be charged the full amount of your purchase plus delivery.
Q. Can I cancel my order?
A. If you know that you will not be available to receive your order, we ask that you contact our Customer Service Team via email at email@example.com as soon as possible so that the order can be cancelled. You can create a new order online at www.mmfoodmarket.com with a more suitable future delivery date and time. No same-day cancellations are permitted currently. Provided you cancel within 24 hours prior to the start of your delivery window, your order will be refunded to your method of payment. After your order is cancelled, you may see a pending charge on your account. Once the cancellation is set, no funds will be collected. The hold will be removed from your account after a few days.
Q. When will my order be delivered?
A. Our delivery hours are dependent on the store hours of the closest store to you. Available delivery windows will update based on your address specified during the checkout process. Due to the unique handling of our frozen product, you must be present for the delivery as our delivery service will not leave product on your doorstep, unattended or with your concierge. If you cannot be present during delivery, your order will be destroyed for food safety reasons, and you will be charged the full price of the order.
Q. What happens if no one is home during my delivery window?
A. If no one is present for your delivery, you will be charged the full price of your order. The driver will make reasonable attempt to contact you to see if they can still complete the delivery. Due to food safety, orders cannot be left unattended and the products in your order will be destroyed. When you place your order online, you will receive a confirmation email with the details of your order as well as the M&M Food Market Store that your order was serviced from. The email will contain a link to a webpage where you can track the status of your delivery.
Q. Can I place and pay for an order for someone else and have it delivered to an address different from mine?
A. Yes. When completing your online order, please key in the delivery address details, including name, address, suite or apartment number (if applicable), city, province as well as phone number. Please also note in the special instructions that the person receiving the order is different than the name on the account. We’re more than happy to deliver to your items to your chosen/specified location, whether it’s your house or someone else’s!
Q. How long are delivery windows?
A. Delivery windows are currently two hours. The driver will aim to deliver for the beginning of your chosen time but depending on number of deliveries, traffic, orders, etc., we do require a two-hour window.
Q. What is your return policy for delivery orders?
A. The return policy for delivery order is the same as our overall policy. We offer the same 100% satisfaction guarantee. Simply return the product to the store that your delivery order serviced from within 30 days of purchase. You can refer to your delivery order confirmation email for your delivery store. Please bring the sales receipt and product packaging with you when you return the product at the store.
Q. Is there a minimum order value for delivery?
A. There is no minimum order amount. The delivery fee is $9.99, regardless of order amount.
Q. How are my personalized M&M Food Market Rewards offers or discounts applied?
A. All current flyer pricing will be honoured online, and you will also be able to redeem your personalized offers online. Remember to load your offers before shopping! Pricing will be honoured at time of checkout.
Q. How far in advance can I place an order?
A. You can order up to seven days in advance for delivery.
Q. Will you deliver to condos and offices?
A. Yes. We will deliver your M&M Food Market products to your home or office. In an apartment/condo building, you will be asked to meet the driver in the lobby of your building. If you cannot get to the lobby of your building, you can request an accommodation in the special instructions at checkout. If you would like your order delivered to your office, the same applies – we ask that you meet the driver in the lobby of the office building. Our delivery service will not leave your order on your doorstep, unattended or with your concierge.
Q. How will my food stay frozen during the delivery?
A. We know our product is unique! All of our frozen items will be packed in special carriers to ensure that safe temperatures are maintained.
Q. How can I change my delivery date, time or address?
A. Please email our Customer Service Team at firstname.lastname@example.org to make changes to your order within 24 hours prior to your delivery time. Any changes can be managed by our Customer Service Team but may require us to cancel your order and have you place a new order online.
Q. What if a product I ordered is unavailable?
A. Great question! If we don’t have your ordered item in stock, we simply won’t charge you for that item. Given our unique product assortment, we do not substitute items. The M&M Food Market store that is filling your order will attempt to contact you, with the details you provide on your order, to let you know about any unavailable items before your order leaves the store.
Q. What if I want to add or remove a product from my order?
A. The cut-off time for making changes to your order is 24 hours prior to the start of your delivery window. No same day changes are permitted at this time. Changes can be made by emailing our Customer Service Team at email@example.com. Any changes can be managed by our Customer Service Team but may require us to cancel your order and have you place a new order online.
Q. What if there is a problem after my order is delivered?
A. Our team would be happy to assist you. Should you have a problem with your order, please contact our Customer Service Team via email at: firstname.lastname@example.org.
Q. How can I get in touch with Customer Service?
A. The best way to reach us is via email at email@example.com. We will respond to your request within 24 hours.
Q. M&M Food Market and Instacart
A. In some areas, we have partnered with Instacart Canada. You can create an account with Instacart or log in if you have an account and choose M&M Food Market as your store. You can choose your favourite M&M Food Market products and add them to your basket. Instacart personal shoppers shop for your products and deliver them to your doorstep in as little as two hours. For further information on Instacart and their services, please visit their website at www.instacart.ca. Please note: if your order was placed with Instacart, please follow up with Instacart directly. Please check Instacart to see if this service is available in your vicinity.
M&M Food Market Rewards
Q. How do I become a member of the M&M Food Market Rewards program?
A. Becoming a member of the M&M Food Market Rewards program is free and easy. You can sign up by creating an account online by clicking here or by visiting your nearest M&M Food Market location to sign up in person. To find the location nearest you, please click here. By presenting your member card or your phone number each time you make a purchase you will automatically take advantage of exclusive member pricing. Add an email address to your profile and you'll also receive personalized offers delivered right to your inbox.
Q. I was a member of the MAX program. How do I transition my MAX membership to an M&M Food Market Rewards membership?
A. If you were a MAX member, you're already a member of M&M Food Market Rewards! To access your account online you’ll first need to secure your account with your email address and a password. Click the link below and fill in the fields under “create an account” to confirm your information and create a password.
Click here to create a Rewards account.
Q. How do I access my M&M Food Market Rewards account profile?
A. Click the link below to sign in and view your account profile.
Click here to go to my account profile.
Q. How do I change the email address associated with my Rewards account?
A. To update an email address, sign into your account and go to your profile. Click the “Update” button beside your current email address. Enter your new email address, confirm your password and hit “Save”. You will be sent a confirmation email. Click the link in the confirmation email to verify your new email address.
Q. I did not receive a verification email, what do I do?
A. Check your junk mail or spam folder. If you see the email there, mark as “not spam/junk”. Add firstname.lastname@example.org, email@example.com and firstname.lastname@example.org to your safe senders list to make sure you receive future emails from M&M Food Market to your inbox. How to do this will depend on the email provider you use.
Q. I requested a password reset, but the link sent to me does not work.A. If your reset password email was sent to your junk mail or spam folder, mark the email as “not junk/spam”. Then, go to your main inbox, open the email and you should be able to click the link. If that does not work, or the email was sent to your main inbox without a working link, you will need to change the text format of your emails. How to do this will depend on the email provider you use. Please reach out to email@example.com for assistance.
Q: How are my personalized M&M Food Market Rewards offers or discounts applied?
A. Click to load your offers from our weekly emails sent to your inbox, if you are subscribed to our email program. You can also load your coupons when you view them online by clicking the link below or on our mobile app. You will be able to redeem your personalized offers when you shop online and in-store. Remember to load your offers before shopping! Pricing will be honoured at time of checkout.View my Rewards offers.
Q. What does it mean that M&M Food Market products are "flash frozen"?
A. Flash freezing is a process that preserves the made-from-scratch flavour of our products. Here's how it works. All meats, fish, fruits and vegetables contain a high proportion of water. A home freezer gradually freezes this water to form large ice crystals that pierce the cell walls of the food. Upon thawing, the food often becomes soft and mushy. However, flash freezing chills food at extremely low temperatures, within a couple of minutes, thereby preventing the formation of large ice crystals. It also preserves the natural texture and flavour of M&M Food Market food and, during cooking, all the great taste is allowed to come through fully. Click the link below to learn more.
Click here to learn more about why we choose frozen.
Q. Does M&M Food Market have products that are low in fat?
A. Yes, we carry many products that are lower in fat and are suitable for fat-reduced diets. Some of these products include: Boneless, Skinless Chicken Breasts, Haddock or Sole Fillets, Pork Tenderloin, and a wide assortment of vegetables. Visit the Our Food section to view the fat content for each product.
Q. What does it mean if a product is "Exclusive to M&M Food Market"?
A. This means that only M&M Food Market and no other retailers sell this product. We're constantly working with suppliers to create new and innovative products to bring to our customers across Canada.
Q. How long can I keep M&M Food Market products in my freezer?
A. The shelf life of each of our products will vary. To find the shelf life of a product, simply speak with one of our Meal Advisors, next time you're in the store.
Q. Can I microwave or barbecue a product even though it's not recommended on the package?
A. Best bet is to follow the instructions on the package. We've thoroughly tested all of our cooking methods to ensure you'll be happy with the finished product. However, if you've tried an alternative cooking method that has worked well for you, please tell us. We'd love to hear it.
Q: Can I thaw and serve vegetables and meals that are fully cooked without warming them?
A: You may be tempted to, but don’t. All of the vegetables and prepared meals we sell must be warmed through according to the package directions to ensure that they reach the correct temperature. That’s the most important thing you can do to ensure a delicious, safe eating experience.
Q: Can I trust that frozen foods are handled safely?
A: Absolutely. In Canada, food producers have to follow stringent rules, and we’re no exception. We prepare our dishes with the utmost vigilance — we are committed to safe food-handling practices and ensure that we go above and beyond Health Canada guidelines. We also work closely with all of our suppliers to develop and test every product you see on our shelves. They’re our partners in upholding high safety standards; it’s just that simple.